Frequently Asked Questions

How can we help you?

What is DubaiDirectory.com?

DubaiDirectory.com is Dubai online business directory. It holds official information on registered companies across the city, so you can search more than 230,000 businesses to find contact details, locations, opening hours, websites and genuine customer reviews - all in one place.

How do I find a company in Dubai?

Use the search bar at the top of any page: type a business name, service or category in the What field and an area in the Where field, then press Search. You can also browse companies by category or by area from the Companies menu.

Is it free to use DubaiDirectory?

Yes. Searching, browsing listings and reading reviews is completely free for everyone. Businesses can also create a free listing and upgrade later if they want more features.

Am I required to have an account to add items to the site?

Yes. In order to add any item, including Free items, to the directory you must have an account.

How can I sign up for an account?

To sign up as a sponsor go to the 'Advertise With Us' link at top menu, select an item and level and click in 'SIGN UP' button. Fill out all fields, write down your username and password for future reference, choose the best payment gateway for you and follow the steps to finish the process. To sign up as a visitor go to 'Sign up | Login' link at top menu, fill out all fields and click in 'Create Account'.

Why am I receiving an 'Account Locked' message?

If you attempt to access your account and type in an incorrect password 5 times the account will lock for 1 hour. This is for security reasons.

How does the 'Sign me in automatically' work?

The 'Sign me in automatically' is optional, it saves your username and password on your computer and every time you access the page you will be automatically logged in.

What happens if I forget my password?

If you forget your password, please click on the 'Forgot your Password?' link of the front of the directory or on the sponsor login page. The password recovery email will be sent to the email address provided from your Contact Information. The email will contain a link which will redirect the user to the 'Manage Account' section, where the password can be updated.

How can I change my password?

After you are logged in, click on 'Account Settings' link, you will see the 'Current Password' field, type your current password in this field and your new password on the fields 'Password' and 'Retype Password', then hit the submit button.

How do I list my business on DubaiDirectory?

Click List with Us at the top of the page, create a free account, then add your company details, categories, photos and contact information. You can keep a free listing or choose a paid plan for more features.

What is the difference between the listing plans?

A free listing shows your basic details. Paid plans (Starter, Gold and Diamond) add features such as more photos, more categories, video, social links, special offers and priority placement. Visit the Advertise page for a full comparison.

How do I claim a business that is already listed?

Open the listing and click Is this your listing or Claim this listing. After we verify that you own the business, you can manage and update the listing from your member dashboard.

How do I leave a review for a company?

Open the company page and use the Reviews section to give a star rating and write your review. Reviews help other people in Dubai choose the right company with confidence.

Are the companies on DubaiDirectory verified?

Listings are based on information about registered companies in Dubai. Business owners can claim and verify their listing to keep the details accurate and up to date.

How do I update my business information?

Log in to your member account, open your listing from the dashboard and edit your details, photos, opening hours and contact information. Your changes are saved straight away.

What information is shown on a company page?

A company page typically shows the business name, categories, address and map, phone number, website, email, opening hours, photos, special offers and customer reviews.

How do I contact a business listed on the site?

Each company page shows the available contact options - phone, website, email and address. Premium listings can also include a contact form and directions.

How do I advertise or promote my business?

Choose a paid listing plan or banner advertising. Click List with Us or visit the Advertise page to see all the options and pricing.

How do I add photos to my listing?

Log in, open your listing in the dashboard and use the gallery section to upload photos. The number of photos you can add depends on your plan.

Can I add my business to more than one category?

Yes. The number of categories depends on your plan - free listings include a limited number, while paid plans allow more so customers can find you in more ways.

How do I report incorrect information about a company?

Open the company page and use the report or contact option, or email [email protected] with the details. We will review and correct it.

Does DubaiDirectory work on mobile?

Yes. The website works on phones, tablets and desktops, so you can search for companies in Dubai wherever you are.

How do offers and deals work?

Businesses on paid plans can publish special offers and deals on their listing. Browse the Deals section to see current promotions from companies across Dubai.

How do I get my business higher in search results?

Complete your listing fully with categories, photos, a description and opening hours, collect genuine customer reviews, and consider a paid plan for priority placement.

How do reviews help my business?

Genuine reviews build trust with potential customers and help your business stand out. Listings with more positive reviews are more likely to be chosen by people searching in Dubai.

Who do I contact for help?

For any question, use the Contact Us page or email [email protected] and our team will be happy to help.

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